Satisfaction Level Of Lazada Online Shopping Users From A Sharia Economic Perspective In Marga Jaya Village
DOI:
https://doi.org/10.64565/aghniya.v8i2.48Keywords:
Satisfaction Level, Online Shopping, Sharia EconomicsAbstract
This study aims to find out the factors that affect the satisfaction of lazada online shopping customers in Marga Jaya village as well as the implementation of sharia economic principles in lazada online shopping in an Islamic economic perspective. This study uses a field research description approach with a qualitative method. The results of this study found that there are 8 levels of customer satisfaction of lazada online shopping in Marga Jaya village, namely: website, security, information quality, paimed mehod, service, product quality, product variety, and delivery. Then the implementation of the sharia economic principles of online shopping used is the istisna contract‟. The conclusion of this study is that the level of customer satisfaction of Lazada online shopping in Marga Jaya village is: website, security, information quality, paimed mehod, service, product quality, product variety, and delivery, and the implementation of sharia economic principles used is the istisna contract, which is a contract of sale and purchase in the form of ordering the manufacture of certain goods with certain criteria and requirements agreed between the orderer (buyer / mustashni') and the seller (maker/shani').
References
Abdul Khadir dan Terra Ch. Triwahyuni,2013 “Pengantar Teknologi Informasi”, Yogyakarta: Andi,
Anisa Hudiyani, dkk, 2017 Pengaruh Kualitas Pelayanan Vol.5, No.2,
Ardinata, A., dan Fanani, s. Keridhaan (Antara din dalam jual beli online. dalam jnt. Vol. 2, No.1
Asfi Manziati,2017 “Metodelogi Penelitian Kualitatif” Paradigma Metodde dan Aplikasi Malang: UB press,
Azizah Nur,2023 Perilaku Konsumtif Mahasiswa IAIN Palopo Dalam Belanja Online ditinjau Dari Perspektif Ekonomi Islam, IAIN Palopo,
Departemen Agama RI, 2014 Al-Qur'an dan Terjemah, IKAPI, Bandung: Diponegoro,
Eneng Hidayat,2015 Fiqih Jual Beli (Bandung: PT Remaja Rosdakarya,
Imam Gunawan,2015 Metode penelitian kualitatif teori dan praktek (Jakarta: Bumi Aksara
Jurnal Dakwah dan Sosialisasi Humaniora Vol.2, No.3 juli 2021
Jurnal Dakwah dan Ssial Humaniora, 2021 Analisis Akad Menggunakan Sistem Pembayaran COD Pada Transaksi Online. Vl.2,
Jurnal. 2001“Analisis Perkembangan Akad-akad Di Bank Syariah”
Jurnal2017 Manajemen Indonesia, Vol.17-No.2
Jurnl Dakwah dan Sosial Humaniora, 2021 Analisis Akad Menggunakan Sisem Pembayaran COD Pada Transaksi Online.Vol.2, No.3
Kotler, Philip dan Gary Amstrong. “Dasar-dasar Pemasaran”. Jilid.1, Jakarta: Indeks Kelompok Gramedia
Mardani ,2001 “Fiqih Ekonomi Syariah,”. Kencana Pramedia.
Madani,2015 Hukum Sistem Ekonomi Islam (Jakarta: PT Raja Grafindo Persabda, Madani,2015 Hukum Sistem Ekonomi Islam (Jakarta: PT RajaGrafindo persada, Maxmanroe.2018 3 jenis transaksi jual beli online terpopuler di indonesia. Blog
Maxmanroe https//www.maxmanroe.com/3-jenis-transaks-jual-beli-online.
Muhammad Nashruddin Al Albani,2016 Shahih Sunan Ibnu Majah 2. Pustaka Azzam,
Mujiatun, S. 2014 Jual Beli Dalam Perspektiff islam: slam dan istisna”. Jurnal Risert Akuntansi Dan Bisnis, Vol.13, No.2,
Nurjanatin, Ina, Gatot Sugondo, and Mayor MH Manurung. 2017“ Analisis kesalahan peserta didik dalam menyelesaikan soal cerita pada materi luas permukaan balok di kelas VIII-F semester II SMP Negeri 2 jayapura.” jurnal ilmiah Matematika dan pembelajarannya 2.1
Octavia Damayanti, 2023 Analisis Faktor-faktor yang mempengaruhi kepuasan konsumen berbelanja online diprovinsi jawa, IAIN Palopo
Pitriyani, Pipit, et al. 2018"Analisis Kemampuan Koneksi Matematika Sisa MTS Ditinjau Dari Self Confidence.” jurnal penelitian dan pembelajaran Matematika
Pratama Arya Bhima,2023 Analisis Faktor yang mempengaruhi kepuasan konsumen dalam pengguna E-commerce ditinjau dari Perspektif Islam, UIN Raden Intan Lampung,
Prilia Kurnia Ningsih, 2021"Fiqih Muamalah” (PT. Raja Grafindo Persada, Depok,
Ridho Saputra,2018 Pengembangam Sistem Rental Kamera Online, jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol.2 No.6
Rustam Efendi, 2019"Konsep Koperasi Bung Hatta Dalam Persepektif Ekonomi Syariah”, jurnal al-Hikmah,
Sarwadi,2016 “toko online modern dengan opencart” jakarta: Alex Media Komputindo
Septiani, Yuni, Edo Aribbe, and Risnal Diansyah. 2020“Analisis Kualitas Layanan Sistem Informasi Akademik Universitas Abdurrab Terhadap Kepuasan Pengguna Menggunakan metode Sevqual (Studi Kasus).
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Subhan, Imas Putri Reuni
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
1. License
Authors who publish with Jurnal Aghniya agree to the following terms: Authors retain copyright and grant the Jurnal Aghniya right of first publication with the work simultaneously licensed under the Creative Commons Attribution-ShareAlike 4.0 International (CC BY-SA 4.0) license, that allows others to share (copy and redistribute the material in any medium or format) and adapt (remix, transform, and build upon the material) the work for any purpose, even commercially with an acknowledgement of the work's authorship and initial publication in Jurnal Aghniya.
2. Author’s Warranties
The author warrants that the article is original, written by stated author/s, has not been published before, contains no unlawful statements, does not infringe the rights of others, is subject to copyright that is vested exclusively in the author and free of any third party rights, and that any necessary written permissions to quote from other sources have been obtained by the author/s.
3. User Rights
Under the Creative Commons Attribution license, the author(s) and users are free to share (copy, distribute and transmit the contribution).
4. Rights of Authors
Authors retain the following rights:
- copyright, and other proprietary rights relating to the article, such as patent rights,
- the right to use the substance of the article in future own works, including lectures and books,
- the right to reproduce the article for own purposes, provided the copies are not offered for sale,
- the right to self-archive the article.
5. Co-Authorship
If the article was prepared jointly with other authors, the signatory of this form warrants that he/she has been authorized by all co-authors to sign this agreement on their behalf, and agrees to inform his/her co-authors of the terms of this agreement.
6. Termination
This agreement can be terminated by the author or Jurnal Aghniya upon two months’ notice where the other party has materially breached this agreement and failed to remedy such breach within a month of being given the terminating party’s notice requesting such breach to be remedied. No breach or violation of this agreement will cause this agreement or any license granted in it to terminate automatically or affect the definition of Jurnal Aghniya.
7. Royalties
This agreement entitles the author to no royalties or other fees. To such extent as legally permissible, the author waives his or her right to collect royalties relative to the article in respect of any use of the article by Jurnal Aghniya or its sublicensee.
8. Miscellaneous
The Jurnal Aghniya will publish the article, or arrange for its publication, provided that the editorial process is successfully completed and the journal or its sublicensee becomes obligated to publish the article. The Jurnal Aghniya reserves the right to edit the article for consistency in punctuation, spelling, capitalization, and style, as deemed appropriate.
The author acknowledges and agrees that the article may be made publicly accessible, and such access will be provided free of charge to readers. Additionally, the Jurnal Aghniya reserves the right to sublicense any of the rights granted to it under this agreement.
